Refund and replacement policy

This Refund and Replacement Policy explains how Instorax handles digital catalog orders after payment. It applies to every SKU on the live storefront, including social rows such as Instagram, TikTok, Facebook, Telegram, Discord, and LinkedIn; mail rows such as Gmail, Outlook, Yahoo, and ProtonMail; and AI or tool seats such as ChatGPT, Claude, Midjourney, and Canva. The policy is written for marketers, agencies, and operators who buy listed inventory through WhatsApp, email, or Telegram. Last updated 8 November 2026.

Instorax sells listed digital credentials, not physical parcels. Once a file or structured message is delivered on the thread you used to order, the goods are considered supplied. That is why we lead with replacement against the printed spec rather than an open “change of mind” cash refund. The card title, chips, quantity, and listed price are the contract you accepted when you pasted the SKU into the order channel.

1. Purpose of this policy

Buyers need a predictable desk when a login does not match the title they paid for. Support needs the same desk so replacements stay on-spec instead of becoming a second, unnamed product. This document sets the inspection window, the evidence we need, the cases where a replacement is the remedy, and the narrower cases where a refund may be issued. It also states what we will not reverse: platform bans that happen after a healthy handover, buyer-side password changes, and orders that do not quote the card title.

Nothing in this policy changes the prices printed on catalog cards. Quantity only changes how many units you buy. If you rewrite copy in an order message, the unit price remains the listed price for that SKU. If two cards have different ages, they are different products. A fresh Discord order is never fulfilled with a 1–3 year Discord pack, and a Gmail-with-submail row is never fulfilled as a Gmail listing that omitted submail.

2. How an order is formed

An order is formed when you send a complete SKU line on one channel — WhatsApp, email, or Telegram — and pay on that same thread. A complete line includes the exact card title, the quantity from the card, and any chips you rely on (2FA, PVA, mix IP, year, submail). Split tickets (title on Telegram, payment on email) delay matching and can delay remedies. Keep one thread per order so delivery, inspection, and any replacement stay together.

Instorax does not run a traditional web cart. “Go to product” is the path into the catalog page; checkout happens on the support channel. That is intentional. It lets specialists confirm the spec before files move. It also means this refund policy is tied to the message log, not to an abandoned basket. If we cannot find the SKU in the thread, we cannot open a replacement against a listing you never named.

3. Digital goods and the inspection window

Credentials are delivered as a file or a structured message. You should inspect them in the same window as delivery: confirm count against quantity, confirm that titles match the SKU, and confirm that chips promised on the card (for example Gmail submail or Instagram 2FA) are present in the pack notes. Raise issues on the original thread. Do not open a second channel for the same SKU unless we ask you to.

The inspection window is twenty-four (24) hours from the timestamp of the delivery message on the order thread. Issues raised inside that window with the SKU name and a short description of the mismatch are treated as delivery defects. Issues raised later may still be reviewed at our discretion, especially where the pack was unused, but delay makes it harder to separate a catalog defect from later platform or password events.

What to send with a claim

• The exact card title as pasted in the original order.
• Quantity paid and quantity received.
• The chip or spec that does not match (age, 2FA, mix IP, submail, year).
• The delivery timestamp on the same WhatsApp, email, or Telegram thread.

4. When we replace

Replacement is the primary remedy. If the delivered pack does not match the listed title or chips, we replace the mismatched units with the same SKU. Examples: a Gmail row titled with submail arrives without that recovery path; a 3–6 month Instagram card is fulfilled with unmarked fresh stock; quantity is short. Replacement uses the same listing, not an upgrade and not a cheaper rung, unless you agree in writing on the thread to a different SKU and any price difference.

We also replace units that fail basic login at the moment of first inspection inside the window, provided you have not changed passwords, moved the account, or used the login on a workflow that triggered a platform lock after handover. First-look failures are treated as catalog defects. Later locks are treated as post-delivery events unless you can show the pack was already unusable at delivery.

5. When we refund

A refund may be issued when replacement of the same SKU is not possible in a reasonable time, when we cannot source the listed spec, or when we delivered the wrong platform entirely (for example a Telegram pack against a Gmail title). Refunds are processed to the original payment method where the processor allows it, or as an agreed credit on the same thread. Partial refunds apply when only some units in a mixed line fail the spec.

Refunds are not issued for change of mind after files are sent, for choosing the wrong age rung, for failing to read chips, or for using a login in a way that violates the destination platform’s own rules. Instorax lists inventory; we do not control Instagram, Gmail, Discord, ChatGPT, or any other third-party service after handover. A ban, checkpoint, or password reset that occurs after a healthy first login is outside the replacement window unless we agree otherwise in writing.

6. Cases we do not reverse

We do not reverse orders where the buyer sent an incomplete title and later claimed a different SKU. We do not reverse orders where quantity was typed incorrectly by the buyer. We do not reverse unused files that were delivered on spec simply because a campaign was cancelled. We do not reverse “I wanted aged but ordered fresh.” The catalog exists so that those rungs stay separate.

We do not reverse chargebacks opened without first using the order thread. If a payment dispute is filed while we are already replacing units, we may pause replacement until the dispute is closed. Fraudulent disputes on delivered, on-spec packs may result in refusal of future orders. Always start with the original WhatsApp, email, or Telegram thread and the SKU name.

7. Gmail, submail, and mail rows

Gmail cards that print year, submail, and mix IP are sold as that combination. A refund or replacement for Gmail is judged against that printed combination, not against a generic “mail account.” If you ordered Gmail with submail, the remedy is Gmail with submail — or a refund if that spec cannot be supplied. Outlook, Yahoo, and ProtonMail follow the same rule: the title on the card is the title we replace.

Mail recovery paths are sensitive. Do not change recovery, forwarders, or passwords until you have finished inspection. If you alter recovery before reporting a defect, we may be unable to verify that the pack left our desk without the listed submail. Keep the original thread intact, including any files we sent, until the claim is closed.

8. Social, PVA, 2FA, and age rungs

Social SKUs such as Instagram PVA, Telegram PVA, and Discord age rungs are separate products. 2FA is included only when the chip or title says 2FA. Mix IP is included only when listed. Fresh, 10-day, 1–3 month, 3–6 month, 1-year, and 1–3 year rungs are not interchangeable. A replacement for a 1-year Discord card is another 1-year Discord unit, not a stack of fresh units at a different price.

If you ordered several rungs in one message, list each title on its own line. Remedies are applied per line. A defect on a TikTok row does not automatically refund an unrelated Gmail row in the same payment if the Gmail pack matched its card.

9. AI and tool seats

ChatGPT, Claude, Midjourney, Canva, and similar seats are digital access products. Inspection still happens in the delivery window. If the seat does not match the listed spec, we replace that seat. We do not refund because a third-party AI vendor changed a plan name after a healthy handover. We do not refund unused prompts or unused generations. The SKU is the login as listed, not a usage quota we control.

10. Processing times

Replacement units are prepared as soon as the claim is verified on the thread. Most on-spec replacements for live SKUs are aligned with the same-window delivery we advertise for new orders. Refunds that require a payment processor can take additional business days after we confirm the amount on the thread. We will write the amount, the units, and the SKU before we send funds back.

If stock of a rare age rung is temporarily unavailable, we will say so and offer either to wait, to switch SKU with your written agreement, or to refund the affected units. We will not silently substitute a cheaper or older rung to close a ticket.

11. Currency, fees, and partial lines

Refunds follow the currency of the original payment where possible. Processor fees charged by a third-party rail are not always recoverable. If a fee cannot be recovered, we state that on the thread before you accept a partial cash return. Store credit for the listed amount of the affected units is available as an alternative.

Partial lines are common when a ten-unit Gmail order has two mismatched recoveries. We replace or refund those two units. The other eight remain delivered goods. Do not return or delete files for units you are keeping; keep the thread so counts stay auditable.

12. Chargebacks and payment rails

Open a thread with us before you open a dispute with a bank or wallet. Most spec issues are faster to fix as replacements. A chargeback on an on-spec delivery is treated as a dispute of a completed digital supply. We will share the order title, quantity, delivery timestamp, and this policy. Unresolved abusive disputes may lead to closed order channels.

13. How this policy sits with Terms and Privacy

This Refund and Replacement Policy is part of your agreement with Instorax together with the Terms of Use and the Privacy Policy. If a clause here conflicts with a mandatory consumer rule that applies to you, that rule prevails to the minimum extent required. For catalog interpretation, the card title and chips prevail over marketing headlines on Home or Blog.

Questions about this policy can be sent on the same support channels as orders, or through the Contact page. Ask for “Refund policy” in the first line so the specialist opens the correct desk. Keep SKU names in English as printed on the cards even if you browse the site in 中文, Português, or Русский, so we can match the listing.

14. Worked examples

Example A. You order “Gmail with submail” quantity five. Four inboxes match. One has no submail in the pack notes. You write on the original Telegram thread within twelve hours. We replace one Gmail-with-submail unit. No refund is required unless we cannot replace.

Example B. You order fresh Instagram, then ask for 1-year Instagram after delivery because a client changed scope. That is a new SKU. We do not refund the fresh pack that matched its card. You may place a second line for the aged rung at the listed price.

Example C. You receive Discord 1-year as ordered. Two days later the destination platform checkpoints the login after heavy use. That event is after inspection. We may still advise on next steps, but it is not an automatic refund of a pack that passed first look.

Example D. You paid for ten Outlook units and received ten, all on spec, but your campaign is delayed. Unused files are still delivered goods. We do not reverse for delay on your side.

15. Contact for remedies

Use WhatsApp, email, or Telegram — the same channel as the order. If you cannot access that channel, use the Contact page and quote the date, SKU, and quantity. Do not send credential files to public social comments or to a different brand inbox. Instorax will not ask you to pay a second time for a verified replacement of an on-spec defect.

By placing an order you confirm that you have read this policy, the Terms of Use, and the Privacy Policy, and that you understand digital catalog items are inspected on the delivery thread against the printed card rather than returned in a box.